Call Us
Book a Repair
About Us
If you’ve experienced problems with your kitchen appliances, you’ll be familiar with the excellent work our engineers carry out. But you’re more than just part of our story, you’re part of our family.
Before Domex, Rado and Ross worked as engineers for a local company, but we always felt like we could do better. So, in 2003, we set up on our own. Although we were based in my living room to start with, thanks to early success, we quickly got ourselves an office – and a warehouse, too. From there, things just went from strength to strength.
Over the past years, we’ve moved offices around quite a bit, operating from several different Central London addresses before moving to Epsom in 2018. We now have a 70-strong team of engineers, all of whom share our passion. Together, over 100 of us, we’re the Domex family, supporting customers across the areas we serve – see the full list on our coverage page.
Register your CVGiven that we all spend a great deal of time at work, it was really important for us to create a light, modern office space where employees and visitors alike enjoyed spending their time. If you’re feeling nosey, why not take a look at our ‘About us’ video?
Awards & Accolades Timeline
The longstanding friendship between Rado and Ross has been instrumental to the success of our business which is why, when it came to building our team, we wanted to create an extension of that. Our employees are our family – our customers, too. And of course, as part of our family, we protect our customers, which is why we’re Gas Safe and F-Gas registered. You can read what our customers say about their experience with Domex on our Testimonials page.
As a team, we all share the same core values, one of which is a commitment to excellence. It’s in our 500 sq.ft Training Centre where our engineers’ training starts and where they learn from each other and grow – we’re not driven by numbers, we’re driven by curiosity. As a result, we’ve picked up a number of awards and accolades over the years; we’ve won a Total Excellence and Quality Award three times, and a Best Whirlpool Service Centre Award, too.
However, a team doesn’t achieve excellence overnight, which is why we’re wholly committed to training new starters. All that we ask is you have a desire to learn, respect your team and wear the Domex badge with pride.
Our striving for excellence and our commitment to our customers is what has defined our family over the past 20 years – and it’s these values which we will do our utmost to retain moving forward.
TEQ Award
Large Contractors Domestic Appliances
Winner
TEQ Award
Large Contractors Domestic Appliances
Winner
TEQ Award
Large Contractors Domestic Appliances
Highly Commended
TEQ Award
Large Contractors Domestic Appliances
Highly Commended
TEQ Award
Large Contractors Domestic Appliances
Winner
TEQ Award
Large Contractors Domestic Appliances
Winner
SME National Awards
Customer Excellence
Shortlisted
TEQ Award
Large Contractors Domestic Appliances
Winner
TEQ Award
Large Contractors Domestic Appliances
Highly Commended
Whirlpool No 1 Service Partner
Winner
TEQ Award
Large Contractors Domestic Appliances
Commended
Merton Business Awards
Best Medium Size Business
Shortlisted
Andrei-Senior Engineer
Based in Guildford, Andrei is a Senior Engineer with a complete skill set. Since joining in March 2020, he has completed over 10,000 repairs, demonstrating his vast experience. Andrei provides expert repair services for washing machines, dryers, dishwashers, all refrigeration...
Elisha-Certified Engineer
Serving the north part of Surrey, Elisha is a highly-rated Certified Engineer. If you need an appliance repair in Kingston, Cobham, Chertsey, or Chessington, Elisha is your local expert. He joined in January 2024 and specialises in washing machines, dryers,...
Gancho-Senior Engineer
Meet Gancho, a key member of our team since February 2019. As a Senior Engineer, he’s a true specialist in refrigeration appliance repairs. Whether you have an American fridge freezer, refrigerator, freezer, or wine cooler that needs service, Gancho has...
Justin-Certified Engineer
Justin joined the Domex family in February 2024 and quickly proved his skill. As a Certified Engineer, he has already completed over 2,000 repairs. Justin is the go-to expert for all laundry appliance repairs, providing reliable washing machine repair, dryer...
Kuda-Certified Engineer
With an impressive, perfect 5-star customer satisfaction score (as of Oct’25), Kuda provides outstanding appliance repairs in the Birmingham area. Despite only joining in June 2024, he has already clocked over 2,000 successful repairs. Kuda is an expert on all...
Luke-Certified Engineer
Luke is our Certified Engineer providing expert appliance service in the Nottingham and Leicester areas. Since joining Domex in July 2022, he has already completed over 5,000 repairs. Luke is fully trained to work on all product groups, including laundry...
Nick-Senior Engineer
Nick is one of Domex’s most decorated engineers. A Senior Engineer who joined Domex in June 2015, he is a multiple-time winner of our prestigious ‘Engineer of the Year’ award. With over 20,000 completed repairs, his experience is second to...
Venko-Senior Engineer
With an impressive 14,500 repairs to his name, Venko is one of our most experienced Senior Engineers. He has been providing expert appliance repairs since May 2017. Venko services South West London & the Twickenham area, specialising in washing machine...
Why Domex
We believe that domestic appliance breakdown should not cause major disruption in any household. However, the general trade industry including domestic appliance servicing does not enjoy great reputation.
At Domex, we are on a mission to change that by redefining the domestic appliance repair service experience. Everyone at Domex works tirelessly to make your experience with Domex, easy, speedy, friendly and yet professional.
We do this by:
- Investing heavily in producing our own talent (engineers) so that you get the best experience both in terms of interaction and in terms of technical abilities
- Employing technology to help you manage your repair with a click of a button
- Constantly reviewing and adapting our processes and training to stay tuned in with your needs as a customer
Gas Safe engineers
You are in safe hands with our Gas Safe registered and fully qualified engineers
Approved service centre
Domex is trusted by world known manufacturers of domestic appliances.
Fast response
We offer same, next day and Saturday visits to minimise the disruption caused by a faulty appliance.
Experts in appliance repairs
Our industry leading training and technical experience makes us experts in appliance repairs.What Drives Us
Vision
To make Domex a household name by redefining appliance repair experience
Mission
A Domex engineer available for every UK household.
Values
Dependable and professional service, by a family-like team who all have can-do approach and take pride in their work.
