Over 15 Years of Experience in Domestic Appliance Repairs

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    About Us

    If you’ve experienced problems with your kitchen appliances, you’ll be familiar with the excellent work our engineers carry out. But you’re more than just part of our story, you’re part of our family.

    Before Domex, Rado and I worked as engineers for a local company, but we always felt like we could do better. So, in 2003, we set up on our own. Although we were based in my living room to start with, thanks to early success, we quickly got ourselves an office – and a warehouse, too. From there, things just went from strength to strength.

    Over the past years, we’ve moved offices around quite a bit, operating from several different Central London addresses before moving to Epsom in 2018. We now have a 50-strong team of engineers, all of whom share our passion. Together, over 90 of us, we’re the Domex family.

    Given that we all spend a great deal of time at work, it was really important for us to create a light, modern office space where employees and visitors alike enjoyed spending their time. If you’re feeling nosey, why not take a look at our ‘About us’ video?

    Awards & Accolades Timeline

    The longstanding friendship between Rado and I has been instrumental to the success of our business which is why, when it came to building our team, we wanted to create an extension of that. Our employees are our family – our customers, too. And of course, as part of our family, we protect our customers, which is why we’re Gas Safe and F-Gas registered.

    As a team, we all share the same core values, one of which is a commitment to excellence. It’s in our 500 sq.ft Training Centre where our engineers’ training starts and where they learn from each other and grow – we’re not driven by numbers, we’re driven by curiosity. As a result, we’ve picked up a number of awards and accolades over the years; we’ve won a Total Excellence and Quality Award three times, and a Best Whirlpool Service Centre Award, too.

    However, a team doesn’t achieve excellence overnight, which is why we’re wholly committed to training new starters. All that we ask is you have a desire to learn, respect your team and wear the Domex badge with pride.

    Our striving for excellence and our commitment to our customers is what has defined our family over the past 16 years – and it’s these values which we will do our utmost to retain moving forward.

    2010

    Merton Business Awards
    Best Medium Size Business
    Shortlisted

    2011

    TEQ Award
    Large Contractors Domestic Appliances
    Commended

    2014

    Whirlpool No 1 Service Partner
    Winner

    2016

    TEQ Award
    Large Contractors Domestic Appliances
    Highly Commended

    2017

    TEQ Award
    Large Contractors Domestic Appliances
    Winner

    2018

    SME National Awards
    Customer Excellence
    Shortlisted

    2018

    TEQ Award
    Large Contractors Domestic Appliances
    Winner

    2019

    TEQ Award
    Large Contractors Domestic Appliances
    Winner

    2020

    TEQ Award
    Large Contractors Domestic Appliances
    Highly Commended

    2021

    TEQ Award
    Large Contractors Domestic Appliances
    Highly Commended

    Why Domex

    We believe that domestic appliance breakdown should not cause major disruption in any household. However, the general trade industry including domestic appliance servicing does not enjoy great reputation.

    At Domex, we are on a mission to change that by redefining the domestic appliance repair service experience. Everyone at Domex works tirelessly to make your experience with Domex, easy, speedy, friendly and yet professional.

    We do this by:

    • Investing heavily in producing our own talent (engineers) so that you get the best experience both in terms of interaction and in terms of technical abilities
    • Employing technology to help you manage your repair with a click of a button
    • Constantly reviewing and adapting our processes and training to stay tuned in with your needs as a customer
    15+years ofexperience

    Gas Safe engineers

    You are in safe hands with our Gas Safe registered and fully qualified engineers

    Approved service centre

    Domex is trusted by world known manufacturers of domestic appliances.

    Fast response

    We offer same, next day and Saturday visits to minimise the disruption caused by a faulty appliance.

    Experts in appliance repairs

    Our industry leading training and technical experience makes us experts in appliance repairs.

    What Drives Us

    Vision

    To make Domex a household name by redefining appliance repair experience

    Mission

    A Domex engineer available for every UK household.

    Values

    Dependable and professional service, by a family-like team who all have can-do approach and take pride in their work.

    Approved service centre for the above brands and many more.

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