Customer Testimonials

reviews-logoWhat our customers think of us is important and we pride ourselves on delivering an excellent service to everyone. We encourage all clients and customers to utilise Reviews.co.uk to leave us feedback on their experience. Take a look below to find out what recent customers thought of our services.

  • Gennady Leonov

    1 day ago

    Thank you very much Victor. Sorted out our washing machine very fast. Very nice and efficient service.

  • Mrs Shand

    5 days ago

    Problem with new Beko Cooker Young repair man very polite& helpful.Good service all round Thanks

  • Mrs M R Bell

    1 week ago

    Great service, they had a cancellation and rang me, came within the hour. My engineer was Will, he was very polite and professional, did a great job.

  • Colin Chapman

    1 week ago

    Our ceiling mounted cooker hood decided to make strange grinding noises. Domex engineers diagnosed and fixed the problem without fuss despite the tricky access to the appliance. The service was excellent, the price reasonable and the engineer who fitted the new part was clearly experienced and knowledgeable. I would definitely recommend this company.

  • Lynne Plose

    2 weeks ago

    Dishwasher leaking from the bottom of the door, phoned the service centre who sent an engineer the next day. My dishwasher was fixed by a very nice man called Victor who told us exactly what was wrong, fitted a new part, job done!! He also on arrival showed his ID and even wore protective shoe covers, most impressed by him and your service centre.

  • Anonymous

    2 weeks ago

    Repair needed for faulty extractor fan. The engineer Martin arrived within the time slot given. He sent an update half an hour before he was due to arrive. Martin was very friendly & fixed the faulty part very quickly.

  • Eddie Murphy

    3 weeks ago

    We have just had our Samsung ecobubble repaired by Domex engineer Alexis, it's new years eve and we are his last job of the day, he was fantastic. He was very conscientious, efficient and incredibly helpful. Our machine is now repaired after him spending time sorting out the problem and then sourcing the part we needed. He is a credit to your company and was a pleasure to have in our home. Thank you Alexis.

  • Anonymous

    1 month ago

    Have used Domex several times now. Just had someone come and repair my washing machine. Boris was friendly, expert and went the extra mile. They are on time, get back to you quickly, explain the costs upfront and tidy up after themselves. Very happy with them, every engineer who has come over has been great.

  • Rohina Aziz

    1 month ago

    Brilliant customer service by engineer Dan. Very polite and professional, explained very clearly about the problem with my dishwasher and fixed the problem instantly so happy I can finally use my dishwasher. Highly recommend! Thanks Dan

  • J Bain

    1 month ago

    Excellent service by Kalin. Freezer repaired under John Lewis guarantee. First visit to identify fault and necessary replacement parts, second visit to fit parts and test. Both visits only about 15 minutes. Convenient appointments arranged by office manager and confirmed by phone 20 minutes before timely arrival.

  • Anonymous

    1 month ago

    Excellent service all round, clear pricing for call out and diagnostic and very cost effective for the parts and labour. Peter was our Engineer and a credit to the company. Refreshing change to receive such good standard of customer service, highly recommended

  • Anonymous

    1 month ago

    Referred to Domex by the manufacturer of my washing machine, the whole process was easy and a convenient time for me was arranged for the visit and repair.

  • Anonymous

    1 month ago

    I was kept informed of the estimated arrival time with a call 30 minutes before to confirm. Michael was very polite and completed the repair quickly and efficiently.

  • Kim

    1 month ago

    Thanks to Michal for trying to fix. New parts are needed Shame as i Bought the property but The dishwasher hasn’t worked However he was very helpful thanks

  • Georgieva

    1 month ago

    Excellent service I would recommend

  • Anonymous

    1 month ago

    Boris came to repair my dishwasher. He tested it and found it needed a new heating unit which had to be ordered from Neff and would inform me when they had a price for the part. I decided not to go ahead with repair as part was expensive and though it better to purchase a new dishwasher. Boris was extremely polite, efficient and professional. I am pleased with the service I received even though I did not go ahead with repair.

  • Nina Shah

    1 month ago

    Engineer Stan came to fix my gas hob burners... which previously 2 engineers from different companies came to fix and couldn’t. Stan fixed it within 10 mins Very knowledgeable and fixed quickly. Very happy with the service and would definitely recommend to others. Great job. Thanks

  • Amitha/sinoj

    2 months ago

    Stan visited our house and it was the most helpful repair service we ever had .clearly he knows what he is doing .Thank you

  • Anonymous

    2 months ago

    Was supper efficient and friendly to boot. Very professional

  • Ginny

    2 months ago

    Excellent service. Arrived on time And phoned 20 mins before arrival. Fridge door now functions better than before the damage accidentally damaged. Thanks