Customer Testimonials

reviews-logoWhat our customers think of us is important and we pride ourselves on delivering an excellent service to everyone. We encourage all clients and customers to utilise Reviews.co.uk to leave us feedback on their experience. Take a look below to find out what recent customers thought of our services.

  • Anonymous

    2 days ago

    The engineer arrived on time, neat, tidy and professional, he showed his ID clearly, came in and got down to business immediately. Was mindful of social distancing, but not anal about it and wore a mask at all times. Very quickly pointed out teh problem to me, and even though the appliance could not be saved, I considered it worth the very reasonable flat fee of £49 which enabled me to know for certain that I needed a new fridge/freezer. Payment was super easy and from start to finish the service was seamless, including my contact with the office. Excellent company that I have used and recommended many times.

  • Kate B

    5 days ago

    The engineer turned up at the beginning of my time slot, inspected my washing machine and explained there was nothing to fix. The issue was an unusual load in the machine. Super efficient, helpful and excellent value service, machine is working well.

  • Elaine

    6 days ago

    The engineer was very pleasant knew his job it was very fiddly.made me feel at easy left my washing machine working which was brilliant

  • Anonymous

    1 week ago

    Great service and Engineers! I highly recommend using Domex.

  • Manpreet

    1 week ago

    Professional, on-time, quick and kind service.

  • B Cook

    2 weeks ago

    Appointment offered quickly even during COVID. Engineer was helpful, efficient friendly and on time. Thank you!

  • Robert Young

    2 weeks ago

    I cannot rate this Company highly enough. My daughter lives in a second floor London flat within the congestion zone and her 10 year old integrated fridge/freezer stopped working. I drove the one hour journey with a replacement thermostat but it was the wrong part. My attempts were not only unsuccessful but I broke the machine completely! I found the excellent Domex website on line and saw that they had fridge /freezers at competitive prices and also offered a delivery/fitting/disposal service at a reasonable cost which would save me having to try to fit it myself. Having recently experienced difficulty refitting the door on to a replacement, but different brand, integrated washing machine at home, I was concerned about buying a compatible fridge/freezer for my daughter in case the doors did not fit. I need not have worried as the extremely helpful, knowledgeable and professional technical rep I spoke to knew exactly which replacement appliance would fit and offered one at an extremely competitive price, fully fitted. The new appliance was delivered to my daughter this week, well within the time window given, and fitted extremely professionally by the two installers without fuss and very quickly. Both myself and my daughter were extremely impressed with this Company, from their website, talking to the technical rep and the delivery/installation team and completely exceeded our expectations. We will have no hesitation in using them again and recommending them to family and friends.

  • Anonymous

    2 weeks ago

    Customer service

  • Anonymous

    2 weeks ago

    Alexis repaired our dishwasher which had a complicated electrical fault He was very professional and efficient. Many thanks.

  • Paloni

    2 weeks ago

    Very good, the Our issues was dealt quickly. The engineer was careful, thorough and took his time to ensure the problem were ti be solve . Thank you.

  • Anonymous

    3 weeks ago

    Our issues was dealt quickly, with on a day and time that suited us. The engineer was careful, thorough and took his time to ensure the fault and any others were rectified. Thank you.

  • Anonymous

    3 weeks ago

    I booked the job online but was able to speak to a customer care operative to clarify everything if needed. Both the booking and the phone call to customer care was quick and efficient. The charges were clearly stated and very reasonable allowing only for a diagnostic visit by the engineer who would then advise if any parts were needed and at what cost or the machine could be repaired without new parts. The charge for carrying out any repairs was very reasonable and is clearly shown when booking a job. The engineer was polite and knowledgeable he also arrived at within time specified at booking. The engineer carried out a diagnostic carefully and without fuss and advised me immediately to effect the necessary repair. This was done quickly and the payment was taken by an app on the engineer’s phone and a receipt provided immediately.

  • Ann Hill

    3 weeks ago

    Andre was very thorough and helpful. He is returning next week with a new door lock for our machine.

  • Alison

    3 weeks ago

    After ringing many places Domex were the only company to say they could come out and fix my gas oven. The young lady on the phone was very helpful and managed to book an engineer for the next day. He was prompt, polite and professional. He fixed the oven within an hour. The price was very reasonable.

  • Anonymous

    3 weeks ago

    Very helpful engineer ,good job ,Well done Sid .Thanks job no.20431821/17

  • Anonymous

    3 weeks ago

    A prompt response from a helpful and friendly engineer who quickly resolved the problem .

  • Tony

    3 weeks ago

    This was a visit to address issues with two appliances. Boris was polite and courteous. He communicated well, identifed the problem on my washing machine and fixed the one for the fridge/freezer. A good engineer and hopefully he might be the one who comes to install the new parts on the washing machine

  • Rachel Gray

    3 weeks ago

    Fantastic service, Victor was very polite and and thoughtful. Great engineer. He managed to come early too. Would recommend.

  • James Bennett

    3 weeks ago

    Victor the engineer was fantastic! Job ref 20441826 20401948 .

  • Anonymous

    3 weeks ago

    Alex came to check out oven last Friday 30th October. Superb customer service. Highly recommend