Customer Testimonials

reviews-logoWhat our customers think of us is important and we pride ourselves on delivering an excellent service to everyone. We encourage all clients and customers to utilise Reviews.co.uk to leave us feedback on their experience. Take a look below to find out what recent customers thought of our services.

  • Sidney

    4 days ago

    After waiting for spare parts, when they finally came our repair man, Dillon, installed them into our Beko wasing machine professionally and quickly. Was very pleasant to talk to and the appliance is now working perfectly!

  • Anonymous

    6 days ago

    Job ref 21061368 Your engineer was fantastic; working in a pandemic, he was considerate and efficient. I am hoping our problem has been solved. Very impressed by your service.

  • Anonymous

    1 week ago

    Outstanding customer service on the phone, extremely good engineer who knew what he was doing and who found the faulty part very quickly. He was very polite and efficient, wearing a mask al, the time, social distancing was observed at all times and he sanitised his hands as soon as he arrived. From beginning to end a very good experience, Thank you.

  • PatB

    2 weeks ago

    Fast efficient service with highly skilled staff

  • Anthony

    2 weeks ago

    Called Domex to fix a problem with my Samsung American-style Fridge Freezer. The engineer, Yasser, was on-time, professional, polite, helpful, clearly knowledgeable and experienced, explained the various issues to me and what he was going to do and fixed the problem quickly and efficiently. Would definitely use Domex again.

  • Rosie

    2 weeks ago

    Many thanks to the engineer Boris who visited us today and fixed our washing machine. He was very professional, friendly and respectful of COVID precautions. He was very knowledgeable and fixed the problem quickly. Thank you!

  • Sylvia

    2 weeks ago

    Thank you. I have had a really great experience with Domex. Everything was really well organised, including the texts and phone call giving me an exact time of arrival. The engineer, Yasser, was friendly and very helpful, wore all the protective clothing and explained everything really well.
    The price was also very reasonable and now my broken fridge is up and running again.

  • Fahad

    3 weeks ago

    The engineer Sid was very polite and respectful and explained the issue really well. Told me that parts needed to be ordered which he did straight away and the office would be in touch to book a follow up appointment. Really fast and reliable service!

  • Anonymous

    3 weeks ago

    Professional, helpful and transparent charges

  • Anonymous

    3 weeks ago

    Our washing machine was tripping the electrical circuit; the engineer visited within a few days of booking and identified the problem on arrival. He had the right parts with him and fixed the machine within an hour. And now it’s laundry day again…

  • Tim

    3 weeks ago

    Called as promised 30 minutes before arrival, courteous, wore a mask, took time to understand issue, then fixed it quickly but efficiently

  • Mrs Boniface

    1 month ago

    Excellent service, engineer Alexis was very polite, and very thorough.
    Very reasonable charges, except for Rangemaster part.
    Would definitely use this company again and highly recommend them.

  • Anonymous

    1 month ago

    Job Reference: 21020364. Adam came to check our washer dryer yesterday. He was very polite, friendly and helpful. Very Covid aware and respectful of distancing.

  • Angie Vanner

    1 month ago

    Punctual polite respectful. Knew what was wrong and dealt with it quickly

  • Daksha Barmaksiz

    1 month ago

    the two repair men that came to repair my washing machine were very polite and did the job very efficiently

  • SW London

    1 month ago

    They were able to come a whole week earlier than originally booked in for. Very reliable and Alex, the Engineer, was very polite and absolutely knew what he was doing. The dishwasher was mended in no time. Domex have mended several appliances for me and have always been prompt and got the job done.

  • Kelly

    1 month ago

    Very professional and speedy service

  • Zuhre Omer

    1 month ago

    Absolutely fantastic service from Domestic and General and DOMEX, quick response, attended the same day. Engineer Yasser was so professional, gave me all the details and advice and dealt with my problem very professionally, thank you very much Yasser. He was able to answer all my questions and queries regarding my problem and beyond. Wore shoe covers and respected my cultural needs in the house. Thank you Mrs Zuhre Omer

  • Angela & David

    1 month ago

    6th January 2021

    Great repair on our Blomberg washing machine by your engineer Alexis. Very helpful and the work efficiently done.

  • Tracey

    1 month ago

    It was easy to book the repair and all charges were clearly explained. Domex were able to provide a repair person the very next day unlike other companies I tried. I loved being able to track my repair person to know when they were going to get to me. The fault was diagnosed quickly and repaired equally quickly right during the first visit.